Internet No Longer Just For The Price-Conscious Shopper

It’s been a long held view that ecommerce dollars were mainly driven by price-conscious shoppers leveraging the Internet’s scale and resource to save a buck. Luxury buyers and pure convenience-driven shoppers were still sourcing bricks and mortar for the bulk of their shopping. Not so anymore.

“What’s spearheading online retail sales growth is a tale of two shoppers that visit the web for very different reasons,” said Sucharita Mulpuru, Forrester Research principal analyst and lead author of the report. “The casual shopper goes online to look for the best price, leveraging the transparency of the Internet to save money. However, more affluent customers appreciate the convenience of shopping online and are not necessarily looking for the best deal. Retailers would be wise to recognize there are significant opportunities within both audiences and should market to them accordingly.”

There has been concern that a sluggish economy would take the bite out of online retail sales growth. Current data indicates online retail sales will grow 17% this year – not bad for a down year. Perhaps the real story here is simply about ‘growth’. The Internet continues to be a primary growth medium for many an industry. For many offline retailers large and small the web is the ‘only’ growth medium.For example, a large retailer like Gap had zero offline sales growth from 2006-07, yet online sales grew 24%. The contrast is even more stark for U.S. big-box retailer Circuit City. Their 1400 stores are currently experiencing a 5-10% decline in sales, while their online sales growth this year will be 40%.

Circuit City is experiencing a “massive shift,” in CEO Philip Schoonover’s words, from the store to the web.

via internet retailervia crm today

Chrysler’s New Car Launch Spells Doom For Newspapers

Much has been written and said about how much Craigslist is contributing to the demise of the newspaper business. While Craigslist is single-handedly killing the print classifieds business, there are other storm clouds brewing that are just as worrisome for newspapers.

Car makers launching new models are increasingly putting more and more of their spend into digital platforms and newspapers are getting less and less. So it’s not just the auto classifieds that are disappearing, but the big newspaper display ads to introduce new models are becoming endangered species…

Chrysler is about to embark on a major launch campaign for a car called the Dodge Journey, but for the newspaper business they might as well nickname the car Dodge Doom. The upcoming advertising campaign serves as a microcosm on several fronts. It illustrates both why newspapers are seeing a drastic cut in revenues, and also why internet advertising revenues will continue to grow despite a weak economy.Chrysler is spending $35 million to launch the Dodge Journey which is the same amount they spent last year when they launched the Dodge Nitro. The big difference is not in the total ad spend, it’s where the money is going or not going. Two years ago, Chrysler allocated 5% of their launch budget to online/interactive media. This year, that number is 29% which marks the single largest online ad spend for Chrysler to date.

The reason the company likes online is that it gets so much direct feedback from web consumers — it says it has already made 400 changes to 2008 and 2009 models based on customer web feedback.

Television is still getting the most allocation at 54%, followed by 29% for online, 9% for print and 4% for radio. Of the 9% for print, the majority of it is going to magazines, not newspapers. Now you can begin to understand the gravity of the situation for the newspaper business. For a major automaker to spend $35 million to bring mass awareness to a new product and then subsequently choose (for the most part) to do it without targeting newspaper readers, is a major shift.

And let’s not forget Porsche is promoting its Boxster and Cayman sports cars this month. The campaign is using magazine ads, online banners, and micro sites. The company says that going into 2009 interactive and magazines will continue to be its focus. “Online is a big part of Porsche going forward,” said Marshall Ross, the chief creative officer of the Cramer-Krasselt agency developing the campaign. “If we can bring that personality online in a compelling way, you will see a lot more of it.”

Full article: Chrysler Is Spending Some $35 Million To Launch Its 2009 Dodge Journey Crossover Auto, But If Newspapers Are Lucky They May See Around $1 million Of That Spend

Internet as a video-centric medium

When Walt Mossberg speaks or writes, a lot of people listen and read. So when Walt Mossberg says the internet is fast transforming from a text-centric medium to a video-centric medium, it carries some serious weight and echoes genuine consumer behavior. Walt was recently asked to speak about the rise of online video at a Beet.tv power event at the Embassy of Finland in Washington, DC and had some strong opinions (no surprise there) about the current state of video delivery on the web, and where it is headed. To put the emergence of video in some perspective, chew on this – in December 2007 there were more videos streamed online than searches performed. Yes, you read that correctly. Video overtook search in December ’07 in U.S. volume. While revenues derived from online video are paltry today in comparison to search revenues, many see the writing on the wall – video advertising will eventually usurp television advertising and could overtake search advertising at some point as well.

Eisner predicted that within five years the internet will be as important content-wise as cable or satellite – Michael Eisner; ‘The Time Is Right’; Internet Content To Equal TV In 5 Years

Walt goes on to suggest that the broadcast business ie, television networks, Hollywood studios etc. are where the newspaper and magazine industry were 5 years ago. In other words, offline video creators, producers and distributors need to get serious about web video or watch their influence and revenues erode at an accelerated pace going forward.

TED 1, YouTube 0 – Robin Williams rescues conference

Imagine you are organizing a conference and in the middle of a panel discussion there is a technical glitch that stops the proceedings. Stressful, to say the least. Now imagine if that panel included the likes of Sergey Brin from Google, Queen Noor of Jordan, Watergate-buster Carl Bernstein, Harvard psychologist Dan Gilbert and Ugandan journalist Andrew Mwenda, and furthermore, imagine if the entire audience was jammed with people just as digerati and influential as the aforementioned panelists. Yikes!

That’s exactly what happened last night at the annual TED Conference in Monterey California. In the middle of that panel discussion which was being recorded by the BBC, a technical glitch reared its ugly head and stopped the panel in its tracks. Some say silence is golden, but in the case of a conference with a live audience – it is deadly. But then something crazy happened. Like a dream come true for the conference organizers, a famous comedian by the name of Robin Williams stands up from the audience crowd and starts doing an improv comedy act. The audience is in stitches of laughter for 10 minutes while the organizers work out their ‘issue’. Technical glitch? What technical glitch?As crazy as this story sounds, I think this aspect of the story is even crazier. Where is the video clip evidence of this? I know the TED Conference is somewhat secretive, but c’mon! An audience full of technology leaders and tech-savvy people with their multimedia handsets and iPhones and not one, I repeat, not one video clip of this has been uploaded to YouTube. Shocking!!

TED 1, YouTube 0

Dumb pipes, smart pipes

As mobile devices like the iPhone gain in prominence and usage, one has to wonder if the telecom company’s worst nightmare is indeed coming to fruition. Will flat-rate data plans and sexy mobile computing interfaces turn telecom carriers into a bunch of dumb data pipes? While I can understand on a very ‘old skool’ business level the fear of losing grip over their customers mobile user experience – was this not inevitable? Which is precisely why the iPhone is seen as both a boon and a boondoggle for cellular carriers.

On the one hand it’s a boon because better devices will lure new customers and speed adoption of mobile data consumption. On the other, it is a boondoggle because without the constraints of a limited/controlled experience the customer no longer needs to be shackled to the paltry content offerings and archaic tools the carriers want to force-feed to their customers handsets.

Q: What does this ultimately mean for telecom companies?
A: Extend your brand – acquire content companies / destination brands.

Scott McNealy, former Sun CEO (now Chairman) appears to agree.

Telecommunication companies need to go beyond just providing bandwidth and look into acquiring Internet destination sites … I think the telcos have to make sure they don’t get marginalized to being just bit providers and bandwidth providers … There will be some very interesting challenges of who owns the subscriber and who owns the financial and advertising rights to those individuals. … Stay tuned, the landscape’s going to change enormously..

via network world

Stop the presses?

BusinessWeek has an article that focuses on the plight of newspapers, and specifically suggests that a wave of newspapers could/should consider quitting the paper business altogether and publish exclusively on the web. It’s an interesting perspective, but one I would argue is flawed.

Shutting down a diminishing or losing print business will save a media company plenty of dough on the expense side, but the paper business also represents (currently anyways) a much larger piece of the revenue pie than the internet side of the mainstream publishing business – and therein lies the rub. It’s not so simple to say, ‘stop the presses’, because doing so to a large degree also equates to ‘stop the cash flow’. In author Jon Fine’s point of view – it’s the San Francisco Chronicle that should be first in line to ditch paper, a notion that seems credible on the surface given that the Chronicle is currently losing approx. $1 million per week. Ouch, yes you read that correctly.

Vin Crosbie over at Corante has a good rebuttal to Jon’s ‘web-only’ newspaper fix. If newspapers ever do seriously consider making a web-only leap, they had better have a major strategy in place for brand extension on the web. As the web market continues to mature and saturate, you are going to want to have more than one brand-ball in play.

Historically speaking, broadcast mediums don’t die. Newspapers will be around for a long time yet, but the evolution process won’t come without its bumps, bruises, and inevitably, some casualties.

This just in…online video is a big deal.

You’re going to be shocked when you hear this – online video sharing is a big deal. According to a new study by Pew Internet, 74% of people who have broadband at work and home watch and download online video. On the sharing angle – 57% of those who watch videos online share video links, and 75% say they receive links from others. The YouTube-Google sale may be a bit stale-dated at this point, but I’m wondering if all of this talk about a $10 billion Facebook valuation is making that $1.7 billion transaction look like a bargain? You can download the (.PDF) report here.  

Toronto Star Gets More ‘User-Friendly’

845600-media_httpwwwjamescogancomimagesnewspapersjpg_jiizAcdrlrGckuCIn a state of constant flux, the newspaper industry continues to adapt and make proactive changes in an effort to cut costs and entice a new generation of readers. The Toronto Star announced today that they are shaving 4-inches off the width of their newspaper, a move that will take it from the current 50-inch broadsheet width to a leaner 46-inch format. This move accomplishes two things, it cuts printing costs, and it makes it more ‘user friendly’ for the next-gen newspaper reader. It’s a great move, and is consistent with an industry-wide trend to get smaller.

The Star is only the second newspaper in North America to adopt the 46-inch width, following North Dakota’s Bismarck Tribune which pioneered the format back in 2005. The Toronto Star deserves credit for being among the most aggressive industry-wide in changing formats. Back in 1992, the Toronto Star was the first newspaper in North America to cut its width from the traditional 54-inch broadsheet to a (current) modified 50-inches wide.On the heels of this news, I thought it would be interesting to re-visit a whimsical blog post I wrote back in February 2006 about the the future of newsprint and how famous newspaper designer Mario Garcia was orchestrating a major renovation of the Wall Street Journal.

845601-media_httpwwwdailypixelcomimagesnewspapergif_eblrfzggGwfiqBqI’ve long been fascinated with media as a delivery mechanism of information and in particular how that mechanism is designed. Anyone who has talked to me about the traditional/broadsheet newspaper knows that I’m bearish on its long-term viability, at least in its current form. It’s my belief that for traditional newspapers to survive the permanent movement to microcontent and micro-attention-spans, a substantial rethink on how a newspaper is designed, printed and marketed is required. If newspapers evolve the way I think they will need to, we may see the price of some daily newspapers skyrocket into the $5-$15 range.

Recently I stumbled across an interesting article about Mario Garcia and his current effort to redesign the Wall Street Journal. Mario Garcia is among the world’s most famous newspaper designers and when an authoritative agent for change walks into a very old-school publication and ‘moves furniture around’ the process must be both frustrating and incredibly interesting. Apparently, I’m not the only one who thinks there is little life left in the broadsheet newspaper. Still, the Journal likely won’t adopt the one idea Garcia thinks all newspapers will eventually embrace: a conversion to tabloid size.

If not tabloid, perhaps the berliner format (a bit taller and wider than tabloid – think Le Monde, but still considerably more compact than broadsheet) will eventually gain in popularity amongst newspaper publications. Garcia looks ahead and clearly sees the writing on the wall – the front-end of the Echo generation is getting older, and soon they will be within the crosshairs of a newspaper-subscriber demographic. Garcia reasons that an audience raised on cable TV and the Internet needs a more portable, navigable newspaper.

“In five years, you will hit a generation of readers who don’t remember life without the Internet,” said Garcia, a 59-year-old father of four who enjoys youth-oriented tabloids such as the Times. “People who are coming from . . . the screen of the Internet are used to reading within the confines of a smaller place and transfer more quickly to the tabloid.”

Today newspapers are in a real tough spot, they have to cater to their loyal (sorry to be blunt, but older) readers while trying to make the paper something a younger reader would want to buy. Unfortunately, that’s an extremely, if not impossible thing to do because of how divergent the wants and needs of those demographics are. If people think the newspaper business is undergoing a transformation now, just wait, you ain’t seen nothin’ yet!

As the Echos age and hit their 30’s newspapers will have no choice but to cast aside the needs of the dwindling older few in an attempt to make news on paper something the Internet generation really wants in their hands.

“What we know about the reader is that he or she today is very tech savvy,” he said. “They’re surrounded with iPods and cameras and all of this, and the second thing is impatience. They don’t give you a lot of time. They don’t read the newspaper like Grandpa used to read – page by page, waiting patiently to get to sports. They look at Page 1, they see a story about Tino Martinez hitting a home run, well, (they) want to see it – immediately.””…no one is acknowledging yet that people spend 20 to 30 minutes a day with them, and we’re still editing and designing this stuff as if people are spending two or three hours a day with it. Newspapers have largely been produced for the satisfaction of other journalists, and the jig is up now.” says Gaspard of the Las Vegas Sun.

How will newsprint survive in the long run? In one word: prestige.

Newspapers may become status symbols. Not everyone will be able to afford one. If you’re carrying around a newspaper, it will have to say something about who you are. How many people would plunk down $10 for a Tuesday newspaper? Not many, perhaps. But the newsprint of the future, printed and presented in revolutionary ways, may best be morphed into a symbol for wealth and chic. News for the masses on paper? It appears to be dying, and I’m not convinced the net-savvy Echos will ever embrace it enough to revive the medium under that premise.

However, the Echos are the most brand-conscious cohort the world has ever seen. Convince the Echos that a newspaper is something they want to ‘be seen’ carrying, in essence by turning the newspaper into something as trivial as an accessory it may actually give it more importance and appeal to the readers of the future. Sound crazy? Well, this is the same generation that has turned a communications device into chocolate candy.

Everything from earrings and pendants to radios are now being sold in phone-shaped versions. When ShopNBC.com five months ago began offering gold cell-phone charms adorned with topaz and diamonds, it tapped into a gold mine. In early March, the retailer sold more than 100 at $69.99 each during a TV segment lasting less than two minutes.The cell phone is rapidly becoming one of the most powerful symbols for all that’s cool, young, and on the move. It’s “a cultural icon,” says Victor Chu, fashion technologist at Parsons School of Design in New York.

“It’s way beyond a piece of technology now.”

Nearly half of the U.S. population (2002) now owns a cell phone. For kids and adults alike, a phone-shaped accessory carries a clear message.

“What’s hanging off your wrist is a way to communicate who you are, that you are open to communication,” says Steven Goldsmith, general merchandising manager at ShopNBC.com, owned by ValueVision Media (VVTV ).

Think about this line in that quote: “It’s way beyond a piece of technology now.” To survive the Echo wave, we may describe the newspaper of the future this way:

“It’s way beyond the news now.”

Think about it. What would a newspaper have to be, have to look like, have to feel like, to fit that description?

Toronto Star Announces New Look, New Size [CNW]
His mission: to redesign with today’s readers in mind [St. Petersburg Times]
Dialing into Cellphone Chic [Business Week]
Q&A with Mario Garcia [Poynter Onlin]